You
need to basically tell your domain name to "point" to the
hs25.com.com servers. This is done
by changing the DNS information for that domain name.
You will need to access the site that you purchased your domain name
from and there should be a member's section. This will require a
Username and Password [that you received when you bought the domain
name]
Then find the section that says something like "Change or Update DNS
info". You then replace the information that is currently there with the
nameserver information that came with your welcome email. You'll see 2
nameservers and 2 IP addresses.
By entering this information, you are instructing that requests for your
domain name are directed to the hs25.com.com servers. It could take up to 3 days for
your domain to be fully propagated and for your site to be accessible
via your domain name.
If you can't find a Member's section on the site that you purchased the
domain name from, email their support staff and tell them what you want
to do etc.
By redelegating your DNS info for your domain name, you are in effect
hooking your domain name up with the
hs25.com servers and any requests for your domain
name will be routed to the hs25.com.com
servers.
To
access your sites before the domain has propagated, simply access via
the server's IP address and the ~username of the account. So, that would
be
http://serverIP/~username.
Details of your server's
main IP are in your welcome email.
A lot
of support requests that we receive at the
Helpdesk is about
domain propagation and clients not being able
to view their newly created sites. This article will go about trying to
explain what is happening and why you can't view your new site whereas
someone else can view your site.
You've just opened your new account here and you've gone along to your domain
register and you've updated the DNS info for that domain so that it now
points to your account on the hs25.com.com
server that you're on. Your site will not become visible by the domain name for
probably 48 hours. Why is this taking so long,
you ask? Basically all the ISPs around the net have to update their DNS
cache and this takes time.
Why
does it take so long? There are various reasons, but some studies have
suggested that there are literally millions of DNS Servers that need to
be notified of the new information!
Propagation takes two forms, changes to your DNS Zone and changes to
your WHOIS information. The WHOIS is the master record that tells every
DNS Server in the world which is the authoritative server for your
domain. A change to your WHOIS information (done my your domain
registrar) can take up to 72 hours to propagate fully. A change to your
DNS Zone information typically affects only a handful of servers, and so
is done much more quickly.
You can also access the site via
the http://SERVERIP/~username.
Check the "SERVERIP" from your welcome email.
A common question we get is that why can I access the site but my client
cannot access the new site. The answer to this is that your ISP has
updated its DNS information and the ISP of your client has not yet
updated their DNS info. Hence you are looking at the new location of the
domain name, whereas your client will still be looking at the old
location.
Use this page to check the whois and other nameserver checks for your
domains -
http://www.verisign-grs.com/whois/. Just
because you can see the updated information on this page, this doesn't
mean that your site is viewable at its new location by everyone from
around the net. True domain propagation takes up to 72 hours, maybe even
longer.
So, hang in there and ride out the domain propagation waiting game.
Merriam-Webster defines propagation as:
the act or action of propagating : as a : increase (as of a kind of
organism) in numbers b : the spreading of something (as a belief) abroad
or into new regions c : enlargement or extension (as of a crack) in a
solid body
For our purposes, definition B is most appropriate. Quite literally,
propagation is the time during which your DNS Zone information is spread
abroad to servers that didn't know about it before.
Why does it take so long? There are various reasons, but some studies
have suggested that there are literally millions of DNS Servers that
need to be notified of the new information!
Propagation takes two forms, changes to your DNS Zone and changes to
your WHOIS information. The WHOIS is the master record that tells every
DNS Server in the world which is the authoritative server for your
domain. A change to your WHOIS information (done my your domain
registrar) can take up to 72 hours to propagate fully. A change to your
DNS Zone information typically affects only a handful of servers, and so
is done much more quickly.
|
